Still need help answering your question?
At Isla Found we just love to hear from our customers! Please call us 604.831.8800 or email email@example.com with any inquiries, comments, or insights. Or you can contact us directly using this contact form:
I need to return an Isla Found purchase, what now?
Isla Found stands behind our pieces, but should an item arrive that doesn’t meet your expectations, we are happy to offer an exchange or refund (for hygienic reasons, earrings are non-returnable). Please provide your receipt and jewelry with tags attached, and we will process your return within 14 business days. Once processed, a credit will be issued in the same form of original payment for the merchandise amount only. Isla Found cannot be responsible for items damaged or lost in transit. We do not cover the cost to ship your returned or exchanged items back to us, however; we do cover the cost of shipping out any replacement or exchanged pieces.
How do I take care of my new Isla Found jewelry?
Sterling silver, 14 karat gold filled, brass, silver and gold plating all have a tendency to oxidize when exposed to oxygen and light – like ageing, it’s an inevitable natural process. To help prevent this, we recommend keeping your jewelry in a re-sealable plastic bag, away from light & moisture. Also, give your jewelry a quick polish on a regular basis with a jewelry cleaning cloth – the cloth will sparkle up crystals and brighten up metals. Remember to apply perfumes and sprays before accessorizing and keep your jewelry dry at all times. Please note that with wear and tear, scratches are inevitable as with any other shiny metal surfaces. We consider this to be a beautiful part of the time-worn patina of your piece.
What are Isla Found’s payment options?
All prices are in Canadian Dollars. We accept both Visa and MasterCard. Sales to residents in New Brunswick, Newfoundland, and Ontario are subject to 13% HST. Sales to residents in Nova Scotia are subject to 15% HST. Sales to residents in Prince Edward Island are subject to 14% HST. Sales to residents of British Columbia are subject to 5% GST and 7% PST. All other Canadian residents are subject to 5% Goods and Services Tax.
How much will shipping cost and how long will it take?
Standard shipping costs and average delivery times are as follows:
- Canada: $8.95, 2-7 business days depending on your location.
- USA: $15.00, 5-10 business days depending on your location.
- International: $16.00 for an untracked package, 7-10 business days. Tracked package shipping available on request for an additional cost.
Please note: shipping costs do NOT include any applicable duty charges.
Remember, once received, it may take us up to one week to process your order. Please make sure to give us the correct address to avoid a re-shipping charge.
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